Product Expert- Russia
Requirements
- LTE Integration & Support
- 4 Years of experience in UMTS Radio Access Networks
- Network design, configuration, commissioning and integration of nodeBs and RNCs
- Drive Test, KPI and call trace analysis
- Development of customer documentation
- Very good English
- Team work
- Considered to be self-taught and dedicated
Relevant Experience
- L2 and L3 Back office Technical Support
- LTE Integration & Support
- Consultant abilities for design and support L2 and L3
- Field knowledge
Technical Support Context
- Must – L1 – First line of defense. Basic Knowledge of the product
- Must – L2 – Technical Support Center (TSC) – Advanced Knowledge of ALU/Ericsson products continuous communication with experts
- Must – L3 – Global Product Support (GPS) – Expert Knowledge in ALU/Ericsson Products. Interacts with L2 for troubleshooting or R&D for Bug fixes
- Optional – L4- Research & Development (R&D) – Development of new technologies and software bug fixes
Other Skills
- Excellent handling of infomatics tools (My SQL, Linux, Solaris, WIndows, Office, Shell Scripting)
