Product Expert- Russia


  • LTE Integration & Support
  • 4 Years of experience in UMTS Radio Access Networks
  • Network design, configuration, commissioning and integration of nodeBs and RNCs
  • Drive Test, KPI and call trace analysis
  • Development of customer documentation
  • Very good English
  • Team work
  • Considered to be self-taught and dedicated

Relevant Experience 

  • L2 and L3  Back office Technical Support
  • LTE Integration & Support
  • Consultant  abilities for design and support L2 and L3
  • Field  knowledge

Technical Support Context

  • Must – L1 – First line of defense. Basic Knowledge of the product
  • Must – L2 – Technical Support Center (TSC) – Advanced Knowledge of ALU/Ericsson  products continuous communication with experts
  • Must – L3 – Global Product Support (GPS) – Expert Knowledge in ALU/Ericsson  Products. Interacts with L2 for troubleshooting or R&D for Bug fixes
  • Optional – L4- Research & Development (R&D) – Development of new technologies and software bug fixes

Other Skills

  • Excellent handling of infomatics tools (My SQL, Linux, Solaris, WIndows, Office, Shell Scripting)

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